Support Worker Job Description

Summary of Role

• Provide clinical and non clinical support to the multi professional team under the direction and supervision of an appropriate Registered Health Care Professional. 
• Deliver direct and indirect care as delegated under the direction and supervision of an appropriate Registered Health Care Professional.
• Undertake specific duties involving direct and indirect care as identified by the multi professional team to support the delivery of effective healthcare to patients/ service users.

Key Responsibilities

1. Delivery of effective Healthcare within the organisation

1.1 ​Undertake specified direct and indirect care, clinical and therapeutic duties as delegated by the Registered Nurse /Health Care Professional.

1.2​ Carry out specified delegated clinical care and support, consistent with the patient/user’s plan of care.

1.3​ Make observations with regard to supporting the patient/user’s general health and well being.

1.4​ Maintain effective communication with the Registered Nurse/Health Care Professional regarding issues relating to their assigned duties, promptly reporting areas of concern.

1.5​ Support care delivery by only undertaking delegated work that is within own level skill and competence. 

1.6​ Carry out duties consistent with individual patient /user’s wishes, maintaining privacy, dignity and recognising cultural diversity and needs.

1.7​ Contribute to the overall effectiveness of the care delivered by the health care team and that which benefits the patient / user experience.

 

2.​ Management and use of information, resources, clerical and administrative activities.

2.1 ​Use health related information only for its intended purpose and in accordance with the Data Protection act.

2.2​ Ensure confidentiality is maintained at all times and information relating to patient/users and personnel is used only in connection with authorised duties.

2.3​ Carry out designated clerical duties as delegated by the Sister/Charge Nurse, Registered Nurse or Health Care Professional.

2.4​ Assist and contribute to the efficient use of stock, sundries and resources within own work activities.

 

3.​ Maintaining a safe environment and quality.

3.1​ Take responsibility for maintaining own and others’ health, safety and security.

3.2 Ensure own actions assist with maintaining best practice and Standards for Better Health.

3.3 ​Promote and practice the highest standards of the prevention and control of Infection at all times. 

3.4​ Carry out duties in accordance with the Health and Safety at Work Act 1971.

3.5 ​Move and handle patients and goods in ways that promote the health of the patient, healthcare team and self and are consistent with legislation.

3.6​ Assist with the maintenance of a clean and safe environment adhering to infection control policies procedures and best practice. 

3.7​ Assist and maintain safe and hazard free area of work.  

3.8​ Act in a professional manner and adhere to the organisation’s uniform policy.

 

4.​Clinical Governance, reduction of risk, audit and research.

4.1​ Undertake only those duties and delegated tasks and treatments within own limitations, level of competence, skill and training. 

4.2​ Assist in the delivery of direct and indirect care within the organisation, Trust, local and nationally agreed protocols and policies. 

4.3 Assist with the collection of simple data for audit/research and other purposes as delegated by the Registered Nurse/Health Care Professional/Multi Disciplinary Team.

4.4​ Contribute to the management of risk through assessment processes to ensure that risks are reduced at all times to the lowest minimal levels. 

4.5​ Adheres to Trust policies, procedures and guidelines and promotes the compliance of others.

 

5.​ Establishing effective relationships and communication.

5.1​ Maintain healthy working relationships with the multi professional team, patients and users, bearing in mind that all information regarding patients must be kept confidential.

5.2​ Contribute to the effectiveness of inter agency working as appropriate.  

5.3​ Support patients and users in maintaining their identity and relationships.

5.4​ Ensure that lines of reporting to the Registered Nurse/Health Care Professional and Sister/Charge Nurse are timely, robust and efficient. 

 

6.Responsibilities for continuing education and personal development.

 

6.1 Undertake the organisation’s specific Induction and competency Programmes appropriate to role.

6.2 Take responsibility for undertaking own mandatory training and updates as required. Raise any concerns with attending or accessing training.

6.3 Undertake and complete specified QCF level 2 training or equivalent relevant to the organisation’s needs and own role.

6.4 In collaboration with line manager take responsibility for fully participating with the appraisal/Personal Development Planning (PDP) process for identifying own learning and development need within the Knowledge and Skills framework (KSF).

6.5 Demonstrate skills and activities to others in similar roles and make a contribution as a team member to the training and support of learners.

6.6 Participate in clinical supervision and act as a mentor/buddy for those in similar roles.

6.7 Keep up to date with current clinical and health care practices relevant to the workplace and with Trust-wide issues.

 

7. General Terms & Conditions

All employees are subject to the requirements of the Health & Safety at Work Act.  The post holder is required to ensure that as an employee, his or her work methods do not endanger other people or themselves.

All employees are subject to the requirements of the Data Protection Act and must maintain strict confidentiality in respect of patient’s and staff’s records.

All employees must comply with the organisation’s Equal Opportunities Policy and must not discriminate on grounds of age, colour, race, nationality or ethnic origin, religion, belief, gender, marital status, sexuality, disability, trades union membership (or non-membership) or political affiliation, or any other grounds which cannot be shown to be justifiable.

Safeguarding Children and vulnerable Adults

The post holder is responsible for safeguarding the interests of children and adults who they come into contact with during their work. To fulfill these duties post holders are required to attend training and development to recognise the signs and symptoms of abuse or individuals at risk, to follow local and national policy relating a safeguarding practice and to report and act on concerns that they may have.